I loved Target. That is I loved Target-- until yesterday. I loved the anticipation of shopping there—I never knew what I would buy extra from my list of targeted items. Sometimes it was a new flavor of coffee (archer farms Vanilla Crème Brule) or a new nail polish (OPI), but it was always something.
I would hear tales of people walking in for one item and walking out with 11 more items. Or, people walking in to find the exact thing they were looking for and they found it on sale. Or just seeing a friend or family member walking the isles, but I loved going to Target. I have spent thousands of dollars on everything from glasses to prescriptions. I even moved my percriptions from CVS to target one summer to save a few hundred. (yeah I have no life).
Then yesterday it happened. I had just stopped in for coffee—(they got rid of all of their archer farms coffee and haven’t restocked the shelves. (I was there last Wednesday and went back on Monday. ) Still no coffee---and a lovely man even went into the back to see if there were any. Nothing. So, I picked up a few things---and walked over to the cash registers. There were three lines open. People coming out of all of them and three people standing next to purses/clothing just talking. These three were Target employees.
What are you all standing there for—open a register…why should all these people wait while you three are just talking. I said.
The guy said he hadn’t clocked in yet (why is he on the floor then?)
The young woman didn’t say anything—and the older woman said she just called for people. I asked to speak to a manager and she told me to calm down. I am the manager.
Then what are you doing?
She told me she had called for people to come and were waiting for them and to please calm down. She also said they were hiring people. Shouldn't you do that on a daily basis?
It was then that I looked at my items, realized I didn’t need them and could buy them at Stop n shop where they do open lines when a customer asks ---
And I walked out of Target.
Usually I love Target, but if this manager is running things—I'll stay away ---I can always shop on amazon.com.
What should have happened at Target; the manager should have said—I’m opening one here, I know it’s upsetting to have to wait—and we are doing our best.
Instead—you have lost a customer. There are a million places to buy what you are selling—and I will now find them.